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O-CEI PILOT 8 | CHALLENGE P8C1

From Smart Metering to Social Smart Metering

Smart meters can measure energy. NovoVox helps people understand and act on it.
Millions of energy readings are generated every day, yet most citizens still receive charts, portals and notifications that require interpretation. NovoVox adds the missing conversational layer between energy data and everyday decisions.
See How NovoVox Works

The Energy-Data Engagement Gap

Data without understanding

Users receive kWh values and charts but often lack the context needed to interpret them.

Digital friction

Apps and dashboards require attention, confidence and recurring active use.

A missing feedback loop

Energy flexibility depends on people understanding what happened, why it matters and what choices are available.

PILOT CONTEXT

Pilot 8: Social Engagement and Acceptability
of Energy Flexibility

Pilot 8 explores how Cloud-Edge-IoT technologies can improve social engagement, acceptance and participation in energy-flexibility services across urban and tourism-oriented environments.
NovoVox contributes a human-centred communication layer: it translates meter data and AI-generated context into voice interactions that residents can understand and respond to.

Urban energy flexibility

Communication and engagement around changing energy conditions.

Data and AI intelligence

Structured energy data and AI are used to create meaningful predictions and explanations.

Distributed tourism contexts

Support for seasonal, multilingual and geographically distributed users.

CHALLENGE P8C1

A Smart Meter Enriched with Behavioural Insight

The Social Smart Meter challenge asks how smart-meter infrastructure can provide personalised guidance that supports sustainable habits and informed energy choices.
NovoVox answers this challenge by combining structured smart-meter intelligence, conversational AI and a voice-first user experience. The result is not a new meter; it is a human-centred intelligence layer that can be integrated with existing energy platforms.

Smart-meter data

Accurate measurements and historical context.

Behavioural context

User preferences, interaction history and explainable patterns.

Voice AI

Natural questions, spoken explanations and voluntary recommendations.

Social Smart Meter

Smart-meter data

Accurate measurements and historical context.

Behavioural context

User preferences, interaction history and explainable patterns.

Voice AI

Natural questions, spoken explanations and voluntary recommendations.

Social Smart Meter

Why Voice?

Four reasons the voice interface matters in an energy-engagement context.

N

Natural

People can ask about energy use in ordinary language rather than reading a technical dashboard.

I

Inclusive

Voice lowers the cognitive and digital effort required to access useful information.

M

Immediate

Guidance can be delivered at the moment a question, anomaly or scheduled summary matters.

P

Proactive

The platform supports scheduled and event-triggered mobile interactions when relevant and consented.

A Human-Centred Layer for the Energy Ecosystem

NovoVox is designed to create value without replacing existing metering infrastructure.
Explore the Technology

01

For citizens
Clear explanations, lower interface complexity, multilingual access and voluntary guidance.

02

For energy operators
A scalable engagement channel, richer feedback and support for flexibility communication.

03

For platforms and meter providers
An API-based conversational intelligence layer that increases the usefulness of existing data and devices.