VOICE-FIRST ENERGY SERVICES
One Platform. Multiple Energy Conversations.
NovoVox offers a set of intelligent agents that support users at different moments of their energy journey.
Seven Conversation Scenarios
01
Onboarding and Profiling
Trigger: first use. Builds an initial household, preference and communication profile with the user’s consent. Value: relevant future conversations without requiring technical configuration.
02
Energy Assistant
Trigger: user question. Answers on-demand questions about consumption, periods, peaks and patterns. Value: immediate plain-language understanding.
03
Weekly Summary
Trigger: scheduled weekly interaction. Explains changes, recurring patterns and relevant events. Value: regular awareness without opening a dashboard.
04
Energy Coach
Trigger: identified opportunity or user request. Suggests practical, voluntary actions and explains the reasoning. Value: informed choices rather than generic tips.
05
Follow-Up
Trigger: previous recommendation or unresolved topic. Checks whether advice was useful and records user feedback. Value: continuity across interactions.
06
Cost Forecast
Trigger: user request or scheduled update. Estimates likely cost from current consumption and tariff context. Value: earlier understanding of financial impact.
07
Anomaly Alert
Trigger: unusual consumption or event. Explains what changed and asks for confirmation when needed. Value: faster awareness of unexpected use.
A Typical NovoVox Conversation
Why was my electricity use high yesterday?
Most of the increase occurred between 18:00 and 21:00. Your evening use was about 24% above your typical weekday profile.
What can I do?
Interaction When It Matters
Users can end an interaction at any time, control their preferences and receive an explanation of why a recommendation or alert was generated.
On-demand
The user starts a conversation and asks about current, historical or forecast consumption.
Scheduled
NovoVox delivers a consented weekly summary, follow-up or cost update through the mobile application.
Event-triggered
The system can initiate a mobile interaction after a relevant pattern, anomaly or configured event is detected.
A Continuous, User-Controlled Journey
01
Consent and onboarding
02
Ask and explore
03
Receive a summary
04
Choose an action
05
Follow up
06
Build awareness
The user develops a clearer understanding of consumption over time.
Where NovoVox Can Be Used
Future customer channels include utilities and DSOs, municipalities, smart-meter manufacturers and energy-service providers.
H
Households
Personal energy understanding and direct user guidance.
A
Apartment buildings
E
Energy communities
T
Tourism and seasonal properties
See What Has Already Been Validated
The NovoVox prototype has completed controlled validation of the energy-data pipeline, voice AI, Android client, multilingual operation, offline emotion metadata and session stability. Pilot deployment and real-user evaluation remain underway.